Policies & Services
Our website address is: https://accorra.in.
Privacy Policy
ACCORRA is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit or make a purchase from our website.
Information We Collect
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website.
When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
How We Use Your Information
We use the Order Information that we collect generally to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
· Communicate with you;
· Screen our orders for potential risk or fraud; and
· When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).
Sharing Your Information
We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Odoo to power our online store—you can read more about how Odoo uses your Personal Information here: https://www.Odoo.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the website—you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shop.accorra@gmail.com.
Shipping and Delivery Policy
Thank you for shopping with ACCORRA. We are dedicated to delivering your order promptly and efficiently. Please review the following information regarding our shipping and delivery policies:
Shipping Destinations
We currently ship orders to addresses within India. If your location is not included in our shipping destinations, please contact us, and we will do our best to accommodate your request.
Shipping Methods and Times
We offer several shipping methods to ensure flexibility and convenience for our customers. The available shipping methods and estimated delivery times may vary depending on your location and the shipping option selected during checkout. Upon placing your order, you will receive a confirmation email with your order details, including the estimated delivery date based on the shipping method chosen.
Please note that delivery times are estimates and are not guaranteed. Factors such as weather conditions, customs delays, and carrier operational issues may impact delivery times, and ACCORRA is not liable for such delays beyond our control.
Shipping Rates
Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address. You can view the shipping costs for your order during the checkout process before finalizing your purchase.
Order Processing Time
Orders are typically processed and shipped within 3 business days from the date of purchase, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day. Please note that order processing time may vary during peak seasons or promotional periods.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package’s delivery status. You can use this tracking information to monitor the progress of your shipment and estimate its delivery date.
Delivery Time
Orders will be typically Delivered within 7 business days from the date of purchase, excluding weekends and holidays.
Delivery Issues
In the event that you encounter any issues with the delivery of your order, such as a lost or damaged package, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order in a timely manner. Please note that ACCORRA is not responsible for lost or stolen packages after delivery confirmation.
International Shipping
For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery, depending on your country’s import regulations. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please consult your local customs office for more information on applicable duties and taxes.
Contact Us
If you have any questions or concerns about our shipping and delivery policies, please don’t hesitate to contact us at shop.accorra@gmail.com. Our customer service team is available to assist you and ensure that your shopping experience with us is smooth and enjoyable.
Return Policy
Thank you for shopping at ACCORRA. Due to the nature of our products, we operate a non-returnable policy for all perfumes and fragrance-related items. We strive to provide accurate descriptions and high-quality products to ensure your satisfaction.
Non-Returnable Items
All perfume and fragrance-related items, including but not limited to bottles, sprays, oils, and gift sets, are non-returnable and non-refundable. Once purchased, these items cannot be exchanged, returned, or refunded.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work with you to address the issue promptly and provide a suitable resolution, such as a replacement or refund, at our discretion.
Cancellation Policy
Once an order is placed and confirmed, it cannot be cancelled or modified. Please review your order carefully before completing your purchase to ensure accuracy.
Refunds
Refunds will only be issued for orders that have not been successfully processed or fulfilled due to errors on our part, such as inventory discrepancies or shipping mistakes. In such cases, a full refund will be provided to the original payment method.
Contact Us
If you have any questions or concerns about our Return Policy, please contact us at shop.accorra@gmail.com. Our customer service team is available to assist you and address any inquiries you may have.
Terms and Conditions
Welcome to ACCORRA! These terms and conditions outline the rules and regulations for the use of our website and the purchase of products from our online store.
By accessing this website and/or purchasing products from us, you agree to these terms and conditions. Please read them carefully before using our website or making a purchase.
1. Interpretation
· “We”, “us”, and “our” refer to ACCORRA.
· “You” and “your” refer to the user or customer accessing our website or purchasing products from us.
· “Products” refer to the perfumes and related items available for purchase on our website.
· “Website” refers to https://www.accorra.in/
2. Products and Orders
· All products displayed on our website are subject to availability and may be discontinued or out of stock without prior notice.
· By placing an order through our website, you agree to provide accurate and complete information, including your name, billing address, shipping address, payment details, and contact information.
· We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicion of fraudulent activity.
3. Pricing and Payment
· All prices listed on our website are in INR and are subject to change without notice.
· Payment for orders placed through our website must be made using one of the accepted payment methods specified during the checkout process.
· We use secure payment processing services to protect your payment information; however, we are not liable for any unauthorized access to or use of your payment information.
4. Shipping and Delivery
· Our shipping and delivery policies are outlined in a separate Shipping and Delivery Policy, which is incorporated into these terms and conditions by reference.
· We aim to process and ship orders in a timely manner; however, delivery times may vary depending on your location and the shipping method selected during checkout.
5. Returns and Exchanges
· Our returns and exchanges policy is outlined in a separate Return and Refund Policy, which is incorporated into these terms and conditions by reference.
· We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please contact us to discuss available options for returning or exchanging the product.
6. Intellectual Property
· All content and materials on our website, including but not limited to text, images, logos, and product descriptions, are the property of ACCORRA and are protected by copyright and other intellectual property laws.
· You may not reproduce, distribute, modify, or use any content from our website without our prior written consent.
7. Limitation of Liability
· To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way related to your use of our website or the purchase of products from us.
· In no event shall our total liability exceed the amount paid by you for the products purchased from us.
8. Governing Law and Jurisdiction
· These terms and conditions shall be governed by and construed in accordance with the laws of INDIA, without regard to its conflict of law provisions.
· Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of India.
9. Changes to Terms and Conditions
· We reserve the right to modify or replace these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
· By continuing to access our website or make purchases from us after any changes to these terms and conditions, you agree to be bound by the updated terms and conditions.
10. Contact Us
· If you have any questions or concerns about these terms and conditions, please contact us at shop.accorra@gmail.com
